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Documentation Index

Fetch the complete documentation index at: https://docs.teeem-ai.com/llms.txt

Use this file to discover all available pages before exploring further.

When Teeem AI uses your company data to compose an answer, where the answer came from is always shown. That’s a citation.

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Why citations matter

Verifiability

If the answer is wrong, the user can check the source document directly.

Audit trail

Decisions made from data are recorded tamper-evidently.

Reproducibility

The same source can be referenced again, keeping follow-up work consistent.

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Persistent message, not inline

A key design choice: Teeem AI’s citations live in a persistent message that follows the answer, not as inline footnotes inside the prose.
A context block (section block) carrying the source cards is posted right after the answer.
Teeem AI:
Last quarter revenue was ₩1.23B, +8% over the prior quarter.

─── Sources ──────────────────
📄 2026-Q1-revenue-report.xlsx (updated 2026-04-15)
📄 sales_orders model (App Pack: sales-tracker)
📄 #sales-ops conversation (2026-04-22)
───────────────────────────────
Thread replies that ask follow-ups carry the same sources forward.
The design keeps the answer body clean while the audit trail stays complete.

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What gets cited

Sources used in the answer that show up in the citation:
Source typeExamples
KB documentsInternal policy PDFs, report templates (PPTX), meeting notes (DOCX)
App Pack modelsOrders, inventory, customers — internal app data
Channel historyEarlier messages in the same Slack channel
ERP / groupwareDouzone revenue data, Wehago approvals
Email / calendarThe user’s own OAuth-connected accounts
External webSearch results (web_search tool)
YouTube transcriptsVideo subtitle text

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What doesn’t get cited

  • General knowledge from LLM training (population of Korea, common business terms, weather patterns)
  • Text the user pasted directly into the message (already visible to them)
  • Meta answers about Teeem AI itself (“Which LLM do you use?”)
Citations appear only when the answer rests on your company’s data. An answer without citations is general knowledge or a meta response.

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Combined with the confidence gate

When the agent’s confidence is low (e.g. 0–1 source matched a query), it asks a clarifying question instead of guessing. 
User: "What happened with that report?"
  ↓
[Confidence < 0.20 — no source matched]
  ↓
Teeem AI: "Which report?
          - The 'Q1 Revenue Report' from yesterday
          - The 'Account Risk Report' started last week
          - Something else?"
This gate is a key defence against hallucination — answers go out only when sources are clear.

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Force-show citations — the “show sources” option

When a fuller view of citations is wanted on demand:
  • Slack — reply show sources to the answer
  • Web chat — click “Show sources” next to the answer
The expanded view includes original page numbers and quoted snippets.

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KB quality monitoring via citations

Under Knowledge Base → Usage statistics in the admin console, you can see:
  • Top 20 most-cited documents
  • Documents never cited (review for relevance)
  • Cited documents with low user feedback (potential quality issues)
  • Per-department citation patterns
Outdated or inaccurate documents are handled via version control — uploading a new version soft-deletes the old one so it stops being cited.

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Forcing citations on every answer

For specific channels or roles, you can require “no citation, no answer”. 
# Admin console → Operations → Answer policy
require_citations:
  - channel: "#legal"           # Legal channel refuses uncited answers
  - channel: "#executive"       # Executive channel as well
  - role: "viewer"              # Viewer role only sees cited answers
Without sources, the agent says “no related sources found in company data” rather than answering generally.

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Next

Knowledge Base

What can be a citable source.

Admin — answer policy

Force citations and monitor answer quality.